Acceptable use

cue is a place to make presentations and documents and to share them with the people you want to reach. This page says what it is not for, how to tell us when something crosses that line, and what we do about it.

What is not allowed

These are the same eight categories the “Report” control on every deck offers, so what you report and what we enforce are the same list.

• Illegal content
  Anything unlawful where it is published or where we operate, including content that facilitates a crime.
• Sexual content involving minors, or non-consensual sexual content
  Zero tolerance. This is removed on sight and reported to the relevant authorities.
• Harassment, hate and threats
  Content that targets a person or group with abuse, incitement, or credible threats of violence.
• Malware, phishing and scams
  Decks that distribute malicious code, imitate a sign-in page, or exist to defraud a reader.
• Impersonation
  Passing yourself off as another person, company or brand in a way designed to mislead.
• Copyright and trademark infringement
  Publishing work you have no right to publish. Rights holders should use the takedown contact below.
• Spam
  Bulk, automated or repetitive publishing whose purpose is distribution rather than communication.
• Anything else that makes cue unusable for other people
  This list is not exhaustive. We act on the spirit of it, and we say what we did and why.

How to report something

Open the deck and use the Report control — in the header of the reading view, in the footer of a document, and in the status line of a live presentation. Pick a reason, add anything we should know, and send. You do not need an account, and the author is never told who reported them.

If you cannot reach the deck — or you are a rights holder sending a formal notice — write to an@humanmeetsai.com. For a copyright or trademark claim, include the work, the URL on cue, your contact details, and a statement that you are the rights holder or authorised to act for them.

What we do, and how fast

A person — not a classifier — reads every report. We triage every report within 24 hours. Reports of illegal content, malware, or sexual content involving minors are acted on first and asked about after: the deck goes offline immediately and we investigate from there. Everything else is decided within 72 hours.

When we take a deck offline, its author is emailed: what was hidden, which clause it broke, and how to appeal. Nothing is deleted — the deck returns to draft, and its source, versions and files stay exactly where they were. When we place an account on hold, the holder can still sign in, read their decks, take them offline and delete them; creating, publishing and presenting are paused until the hold is lifted.

Appeals

Reply to the notice we sent you, or write to an@humanmeetsai.com. We re-read the case against the record of what we did and why, and either reverse it or send you a final answer within 5 business days. Holds and hidden decks are both reversible in one step; nothing about an appeal requires you to rebuild anything.

The honest boundary

Taking a deck offline stops us serving it. It cannot recall what has already been downloaded, cached by an intermediary, or screenshotted — no platform can, and we will not pretend otherwise. If a deck was public, assume copies of it exist. That is also why a link you share is a decision worth making deliberately.

Changes

This is the enforcement half of the rules; the full agreement is in the terms of service, and what we hold about you is in the privacy policy. For anything else, there is support. This page will get more specific as we learn what actually shows up, and material changes will be dated here.

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